Advice and answers from the Lucid Team

When you first set up Campaignified, the app performs an initial batch import of any customers who have ‘accepts marketing’ set to true. The default for a batch import in Campaign Monitor is to not trigger any subscription-based autoresponders, and Campaignified respects this default as—for obvious reasons—it is not ideal to send customers a welcome message out of the blue following an action that they did not initiate!

Rest assured, that any customers subscribing after this initial import should trigger any welcome messages correctly.

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